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Confidentiality

We take your privacy and security very seriously.  We are registered under the Data Protection Act and all information we receive is treated in the Strictest Confidence.

Information you provide to us is used for the following reasons:

  • To provide a service to you.
  • To provide information to other agencies so that they can provide a service to you.  This will be discussed with you if we plan to do this.
  • To provide statistics to funders to demonstrate how well or underused our services are by different groups of people.
  • For some of our services to provide data to feed into national figures to enable information to be compiled on numbers of people using services across the country. This would be with your permission.

We use a number of ways to protect the security and integrity of your personal information.

Once infomation comes into our posession we take all reasonable steps and precautions possible to and required by law to protect the information from unauthorised access, misuse, modification or disclosure.

On very rare occasions we are required to release information, without your permission, to external bodies by law.  For example if we think an adult or child is at imminent risk of significant harm.

We store your personal details on file and computer.   We have in place a 'fire wall' to ensure that it cannot be accessed from outside of the organisation.  Information is also password protected.

We store all paperwork in locked filing cabinets.

We keep information for 6 years from the period of your last contact with us and then it is securely destroyed.

If you wish to see personal information that we hold about you you can contact us.   Information can be provided once your identity has been verified.