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General Information

General Info


Tailoring Services for Individual Needs

Between 2008 and 2011 a new way of delivering social care services was developed. This is called Personalisation, and it aims to offer people who need support more choice, freedom and control over the services they get.

In the menu on the left, you will find more information to help social care professionals to understand what Personalisation is, and resources to help your organisation provide more personal services.

What is Personalisation?

At some point most people will need extra support to live a full and active life, or they will know someone who does. Adult Social Care provides this support. Personalisation is about making sure that when this support is needed, people are able to live as they wish, confident that services are of a high quality, are safe and promote their own individual needs for independence, well-being and dignity.

Four main areas of work have been developed through Personalisation:

Universal Services: This is about developing effective advice and information services to ensure that everyone has access to this information, no matter what their age or ability. For example: ChooseMySupport and the Adult Social Care Website.

Early Intervention & Prevention: This is about developing services that enable people to stay independent for longer, lessening their need for intensive social care services. For example: Telecare and Reablement.

Social Capital: This is about developing local community services, and enabling people to have more control about what happens in their community. For example: Micro Providers and Community Services.

Choice & Control: This is about developing a new system that gives people the freedom to choose the services that suit them best, and control how and when they receive these services. For example: Self Directed Support.

"Personalisation of Adult Social Care is about putting people before systems and giving real choice and control. It offers a really exciting opportunity to make a huge difference to people's lives"- Mick Connell, Director - Adults and Communities, Leicestershire County Council

Page Last Updated: 25 March 2011




What is a Personal Budget?

A Personal Budget is a sum of money allocated to you as a result of an assessment of your needs. The amount of money you are awarded is based on the 'eligible needs’ you have at that time. Eligible needs are those which the local council's policy says it has a duty to support you with.

To start with you are given an ‘indicative budget’ (an estimated budget) so that you can develop a support plan, with help from others as necessary, based around what matters to you and what works for you. This gives you the chance to have more control over how your support is provided.

A Personal Budget is not in addition to mental health services and support, but a different way of making the ‘social care’ element of the funding for them available.

By April 2013, all councils should be offering offer Personal Budgets to all those who are eligible to receive support, including people with mental health needs.

Why have Personal Budgets been introduced?

Personal budgets were introduced in 2008 as part of a new process to give people greater control over the way they receive their support. This is usually called Self-Directed Support and is one aspect of the changing approach to meeting citizens needs called ‘personalisation’.

Personalisation intends to ensure that:

·         people are able to be a part of their community

·         good advice and guidance is available to everyone

·         services are in place to help prevent crisis and sort out difficulties at an early stage

·         where people require longer-term support, it is designed and delivered with them to meet their individual needs and preferences, which is where Personal Budgets come in.

What can I use a Personal Budget for?

You can use a Personal Budget in a variety of ways, but what you use it for must be directly related to meeting your ‘eligible needs’ for social care.

Some of the ways in which people using mental health services have chosen to use their Personal Budgets are:

·         getting help with cooking, shopping and cleaning

·         having short breaks or a holiday

·         leisure activities, e.g. an art class or a walking group

·         having driving lessons

·         buying specialist or computer equipment to make life easier

·         buying membership of a gym or sports club

·         finding a job or learning new skills

·         having an aromatherapy massage or other alternative therapy

Examples of how other people are using their Personal Budgets

The increased choice and control provided by a Personal Budget has enabled people who use mental health services to meet their needs in a far greater variety of ways than was possible before the introduction of self-directed support. In every case listed below, the local council was satisfied that the activity or item paid for was directly related to meeting needs for which the Personal Budget was provided.

·         fees for singing lessons

·         fees for horse riding lessons and the necessary clothing

·         travelling abroad for a short break

·         travelling abroad to see relatives

·         hairdressing equipment

·         a music-composing computer programme

·         a graphic art computer programme

·         exercise equipment

·         driving lessons

·         a car

·         a shed, gardening tools and plants

·         fees for a gardening tutor

·         fees for security guard training

·         tennis club membership

·         decorating and re-carpeting a flat

·         transport to pick children up from school

·         gym membership

·         cinema tickets

·         african drumming lessons

·         jazz music lessons

·         MBA course fees

·         A tattoo apprenticeship.

I like the flexibility that Self Directed Support gives you as I feel it is important to be able to use different approaches and ideas with different people, which is unlike traditional services. I think you need to get the holistic picture of a person and think outside the box to find out what people would like and what would be best to suit their needs.

What can't I use a Personal Budget for?

 A Personal Budget cannot be used:

·         for anything that is not directly related to meeting your eligible social care needs

·         for things which the local council has prohibited. These vary, but generally include gambling, debt repayment, alcohol and tobacco, anything which is illegal, and anything which will cause harm to yourself or other people

·         to meet needs in ways which are solely the responsibility of the NHS, such as the provision of medication.




General Info – County council


Planning your Support

·    What is this?

·    Contact information

·    Related links

·    External links

What is this?

If you are not eligiblefor support from the Council, you may still find the following information helpful to plan how you want to be supported.

During your assessmenta member of staff will have worked with you to find out what your support needs are, what you want to achieve and, for people that are eligible, how much money is available in your Personal Budgetto spend on your support.  Now you can begin to plan your support.

Support planning is about planning your whole life.  When making your support plan, we would like you think about:

·    What is important to you?

·    What do you want to change?

·    What do you want to achieve?  We call the things you want to achieve 'My Outcomes'

·    How will you be supported?

·    How will you use your Personal Budget?

·    How will your support be managed?

·    How will you stay in control of your life?

·    What are you going to do to make this plan happen?

·    When are you going to look at how well it is working?

More information about the above key questions for support planning

We will help you to develop your Support Plan, or you can do this yourself if you prefer with the help of friends and family or with another organisation or person that isn't part of the Council.  You might find it helpful when planning your support to look at details of the types of support services that are available.

·    General information about the various Support Options.

·    Details about organising your support.

You can present your Support Plan in any way you like.  Examples of more creative Support Plans include scrapbooks and presentations, which can help you to create a fuller picture of your life, dreams and aspirations.  This can also help us to get a better idea of you as a person, and often results in a more exciting package of support that is really personal to you and helps you to live your life, your way.

If you are going to receive a Personal Budget from the Council, your Support Plan will need to be checked and signed by the Council, who will want to make sure it is safe, legal, and meets your needs.

Contact information

·    Contact us for help with support planning

·    Contact details for Adult Social Care

Related links

·    Support Options

·    Details about organising your support.

External links

·    Support Planning website

·    Examples of Support Plans (In Control)

·    Better Lives- The Learning Disability Partnership Board website

·    Think local, act personal- sector-wide partnership for transforming adult social care